How maintenance, support and operational responsibility work.
Effective August 7, 2026
SRS uses commercially reasonable efforts to keep licensing and managed services available. Planned maintenance, emergency security work, internet failures and third-party outages may interrupt service. Specific uptime or response commitments apply only when included in a written Premier agreement.
Support covers SRS licensing, included product behavior and the managed configuration in your plan. Provider approvals, customer-owned accounts, custom integrations and business consulting may require separate access, cost or scope.
SRS maintains operational backups for the licensing service and uses protected release storage. Hosted customers should promptly report suspected loss or unauthorized access. Restores are performed when technically necessary and do not replace records a customer is independently required to keep.
Material incidents are investigated and affected customers are contacted through their account email when action or disclosure is required. Security issues should be reported to admin@smartrentalsystem.com.
Questions about these terms? Email admin@smartrentalsystem.com. These policies may be updated as the service changes; the effective date above identifies the current version.