Problem detected
SRS checks supported services for known problems.
Automatic system checks
System monitoring and supported recovery.
SRS checks key services every 30 seconds. When it finds a supported problem, it applies an approved fix and checks the result. Unresolved, recurring or unfamiliar problems go to our technical team with the details already collected.
Diagnosis
SRS looks for an approved fix for the problem it found.
Recovery
SRS applies the approved fix for that specific problem.
Verification
SRS checks whether the fix worked and sends unresolved issues to the technical team.
A booking page fails after the office closes.
If a supported booking service fails after hours, the next system check can detect it without waiting for someone to report it. The times below illustrate the process, not a guaranteed repair time.
- A supported failure is detectedThe recovery monitor identifies the affected SRS service during its next check.
- SRS identifies an approved fixSRS selects the approved fix for the problem it detected.
- SRS checks the resultThe service is checked again. If it is healthy, the event closes with a recovery report.
- The technical team gets the detailsIf the problem remains or cannot be fixed safely, the technical team receives the findings, repair attempts and results.
30second checks
Scheduled checks, including outside office hours.
SRS checks key booking and management services regularly. When it detects a supported problem, it can apply an approved fix and check the result without waiting for you to open a support ticket.
How support works
Approved fixes for known problems.
Automated Recovery uses specific repair procedures for known SRS problems. It does not invent fixes or make open-ended changes to your system.
You report the problem
A reported issue is reviewed using the details provided and any available diagnostics.
SRS detects a supported problem
SRS can apply an approved fix when it detects a supported issue. It checks the result and saves the details if the technical team needs to step in.
Automatic when safe. Human when needed.
A fix is checked before it is marked complete.
Only approved actions are used for supported problems. SRS checks each result and sends persistent or unfamiliar issues to the technical team.
Approved solutions only
Each automatic action is tied to a supported SRS condition and a defined recovery procedure.
Verification after recovery
The system checks again so a repair is not treated as successful simply because an action ran.
Help from the technical team
If the issue persists, returns or cannot be handled safely, our technical team receives the relevant diagnostics and recovery history.
What the checks cover: Automated Recovery checks supported critical SRS services every 30 seconds. It does not monitor every third-party service, custom code change, device, hosting outage or internet connection. Detected issues that cannot be handled safely are documented for the technical team.